Frequently Asked Questions
01-02-2025
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It’s easy! Go to www.wayollc.com or www.wayo.llc, tell us a little about your dog, and choose your preferred plan. We’ll craft a personalized meal schedule and deliver it right to your door.
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We calculate your dog’s daily calorie needs based on weight, age, and activity level — then portion each meal to maintain a healthy weight and energy level.
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You can choose a delivery every 7 days (40% off), or 14 days (19% off). We also offer a one-time purchase plan if you just want to try WAYO before subscribing.
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Of course! Most dogs love variety. You can choose a single flavor or a mix of turkey, beef, and chicken — whatever keeps your dog’s tail wagging.
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Because dogs deserve the same quality of food we expect for ourselves. WAYO meals are gently cooked, never processed, and made with real, human-grade ingredients that support better digestion, shinier coats, and long-term health. It’s real food — not dry kibble or mystery meat in a can.
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“Human-grade” means every ingredient in WAYO’s recipes is safe enough for you to eat — and it’s all prepared in USDA-certified kitchens that follow the same standards as food made for people. No fillers, no by-products, and absolutely no shortcuts.
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We currently offer three freshly-cooked recipes: Turkey Feast, Beef Bowl, and Chicken Delight — all crafted from real meat, farm-fresh vegetables, and essential nutrients. Every recipe is 100% complete and balanced to meet AAFCO standards.
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Yes. Our meals are fresh and preservative-free, so they need to be kept cold. You can store packs in your freezer and move a few to your fridge when it’s time to thaw.
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Nope! WAYO meals are fully cooked and ready to serve. Just thaw, open, and feed. If your dog enjoys warm meals, you can place the unopened pack in warm water for a few minutes.
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We use the details you provide — weight, age, breed, and activity level — to build a personalized plan that fits your dog’s nutritional needs. Our feeding recommendations are designed with guidance from canine nutrition experts.
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We always support involving your vet in any diet change. Our meals are formulated to replace traditional dog food completely and are safe for dogs of all ages, but your vet can help tailor the switch to your dog’s unique health needs.
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Of course you can — but it’s hard to get the right nutrition balance on your own. WAYO’s recipes are carefully formulated to include all the essential nutrients dogs need every day, ensuring long-term wellness and convenience.
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Absolutely! Our recipes are nutritionally complete for all life stages — from playful puppies to wise seniors.
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Your meals are shipped frozen in eco-friendly, insulated boxes designed to keep food cold and fresh until you’re ready to store it. We deliver across the U.S., straight from our kitchen to your door.
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No worries. Our packaging keeps meals frozen for hours after arrival. Just move them to your freezer as soon as you can.
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Once your order ships, we’ll email you a tracking link so you can follow it every step of the way.
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Your meals should arrive frozen or cold to the touch. If they’re completely thawed and warm, please contact us right away so we can make it right.
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If your box arrives damaged or late, contact us at info@wayo.llc or call (+1) 707-755-6999. We’ll replace your order or offer compensation — no hassle, no stress.
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Yes! Our boxes and insulation are eco-friendly and recyclable. We’re committed to keeping both dogs and the planet healthy.
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You’re in full control. Log in to your WAYO account to adjust delivery dates, switch recipes, skip a shipment, or pause anytime.
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That’s rare — but if it happens, we’ll help you try another flavor or offer a refund. Just reach out to us at info@wayo.llc and we’ll take care of it.
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We recommend introducing WAYO gradually over 5–7 days: Days 1–2: 25% WAYO, 75% old food Days 3–4: 50/50 mix Days 5–6: 75% WAYO, 25% old food Day 7: 100% WAYO! This gentle shift helps your dog’s tummy adjust smoothly.
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Move a pack from the freezer to the fridge about 12 hours before mealtime. You can also thaw quickly in a bowl of cold water (never hot).
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We’ll bill you automatically before each shipment, and you’ll receive an email confirmation with tracking once it ships.
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Yes! Just log in to your WAYO account anytime to update your address or reschedule your next delivery.
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Our customer care team is always happy to help. 📧 info@wayo.llc 📞 (+1) 707-755-6999 📍 USA, Napa, CA 94558