Privacy Policy
Effective Date: March-23-2025
WaYo is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, purchase our products, or interact with our services.
- Information We Collect
We collect the following types of personal information:
a) Information You Provide
Account Information: Name, email address, phone number, and delivery address when you create an account or place an order.
Payment Information: Credit or debit card details processed securely by our third-party payment processor.
b) Information We Collect Automatically
Device Information: IP address, browser type, and device details.
Usage Information: Pages you visit, time spent on our website, and other interaction data.
c) Information from Third Parties
Payment processors and delivery partners may provide data to help us fulfill your orders.
- How We Use Your Information
We use your personal information to:
Process and deliver your orders.
Communicate updates, offers, and subscription details.
Improve our website and services.
Comply with legal and regulatory requirements.
- Sharing Your Information
We do not sell your personal information. We may share your data with:
Service Providers: To process payments, manage deliveries, and provide customer support.
Legal Authorities: If required by law or to protect our rights.
- Your Rights Under California Law
Under the California Consumer Privacy Act (CCPA), you have the following rights:
Right to Know: Request details about the personal information we collect and share.
Right to Delete: Request the deletion of your personal data, subject to legal exceptions.
Right to Opt-Out: Opt-out of data sales (though WaYo does not sell your data).
Right to Non-Discrimination: Exercise your rights without discrimination.
To exercise these rights, please contact us at [[email protected] – 7077749492].
- Cookies and Tracking
We use cookies to enhance your experience on our website. These cookies track your preferences, help us understand user behavior, and improve our services.
You can control cookies through your browser settings.
- Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
- Third-Party Links
Our website may contain links to third-party sites. WaYo is not responsible for the privacy practices of those sites.
- Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.
-
Refund and Returns Policy
1. Satisfaction Guarantee
We take great pride in providing high-quality, nutritious meals for your pet. If you are not satisfied with your purchase, we’re here to help.
2. Refund Policy
We offer refunds under the following conditions:
Damaged or Defective Products: If your order arrives damaged, spoiled, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will either send a replacement or issue a refund full amount.
Subscription Cancellations: You may cancel your subscription anytime before your next billing cycle to avoid being charged for the upcoming week. Refunds are not provided for partially used subscription periods.
Dissatisfaction: If your pet does not enjoy our meals, let us know within 3 days of receiving your order. While we do not offer full refunds for personal preference, we may refund full amount or deduct the shipping fees or offer store credit or a partial refund on a case-by-case basis.
3. Returns Policy
100% return amount for your first box in the first 3 days.
Due to the perishable nature of our meals, we do not accept returns after the third day.but If there is an issue with your order, please contact our support team, and we will work towards a resolution immediately.
Next orters we may refund on a case-by-case basis.
4. How to Request a Refund or Report an Issue
To request a refund or report a problem with your order, please follow these steps:
Contact Us at [email protected] within 48 hours of receiving your order.
Provide Photos of any damaged, incorrect, or spoiled meals.
Include Your Order Number and a brief description of the issue.
Our team will review your request and respond within 2 business days with a resolution.
5. Subscription Adjustments and Modifications
You can modify your subscription preferences, such as meal selection or delivery frequency, anytime through your account settings.
Changes must be made before your next billing cycle to take effect.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
📧 Email: [email protected]
📞 Phone: (707)774-9492
